Reported by Deseret News on December 17, 2014
Emergency dispatcher Kari Bueno once wanted the person clogging up their lines with false 911 calls to get into a lot of trouble…. In less than a week, someone had made more than 4,000 calls to 911. At one point, Bueno was receiving three to four calls a minute — all of them from the same number, which traced back to a disconnected cellphone…. About three weeks ago, West Jordan police finally tracked down the person making those calls…. The person making the calls was 30-year-old David VanBibber, who has a mental disability. His family says he functions on the level of an 8-year-old…. David VanBibber had an old cellphone that he used as an iPod to listen to music. The phone was disconnected and unable to make calls. But even disconnected cellphones are still able to call 911, which he was accidentally doing while trying to access his music. Bueno and other dispatchers didn’t intend for VanBibber to have his music taken away. But they couldn’t have him continually dial 911, either. The day the cellphone was taken away, Bueno came up with the idea of raising money among the dispatch center employees to buy an iPod Nano and a $100 iTunes gift certificate for him. On Wednesday, VanBibber and his family were invited to Valley Emergency Communications Center and were presented with the gifts….